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Getting Started

How do I activate my SIM card?

There are 2 ways to activate:

  • Activate Online: Please go to my.mintsim.com/activation and enter the 11-digit activation number located on the back of your SIM card. The online process will guide you through the rest of the steps.
  • Please keep your 11-digit Activation Code available until your service has been fully activated.
    Activate by Phone: Once you have popped your SIM in your phone, just dial 611 to reach Mint Customer Service.
How do I access my Mint SIM account?

To access your Mint account, please visit https://my.mintsim.com/login to login. You will be asked for your phone number, and password that you created during the activation process. Remember, because creating an account is a part of the activation process, you will be unable to access your account if you attempt to login prior to activating your Mint SIM card.

Forgot your password? No problem. Here’s how to get a new one:

  1. Visit https://my.mintsim.com/login
  2. Click on the orange “SMS a Password to My Device” or “Log In via SMS” button
  3. Enter your Phone Number in the field and click the green button; a temporary password should be delivered via SMS shortly
  4. Click on the orange “Back to Login” button to return to the login screen
  5. Enter both your phone number and the temporary password and then click “Log In”
Can I use my current phone as my Mint phone?

Cell phones from nearly every manufacturer will work on our network as long as they are GSM-compatible and use a SIM card! If you already have a compatible phone, all you need to do is purchase a Mint SIM kit.

If your phone meets the following two criteria, your phone will work with a Mint SIM:

  1. Your phone requires a SIM card.
    Mint has traditional, Micro and Nano SIM cards. Micro and Nano SIM cards are smaller than traditional SIM cards and are typically found in newer phones such as the Samsung Note II, Samsung Note III, Samsung Galaxy S III, and various iPhone models. The Micro SIM is part of Mint’s standard SIM kit.
  2. You have an unlocked phone.
    If you begin your Mint registration and your phone says “Restricted” or “Contact Service Provider,” if it doesn’t allow you to make calls, or it won’t grant access to your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.

Unfortunately, BlackBerry phones and older Sidekick phones will not work or may have limited functionality with Mint service. Mint cannot guarantee all of a phone’s functions – such as picture messaging, web usage, and other phone-specific applications – will be compatible with Mint’s service.

I need a new phone for my Mint account. Where can I buy one?

If your phone does not meet the requirements for Mint service, you can visit a participating retailer or shop phones & SIMs to purchase a new phone from our impressive lineup!

How do I access my voicemail?

To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 844-646-8746. To reset your voicemail password, type #PWD# on your keypad and hit “Send.”

Can I keep my current phone number?

Mint’s activation process allows you to transfer your existing number from your old carrier. To authorize the release of your phone number to Mint, you will need your account number from your former carrier, and possibly the corresponding password or PIN code. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.

Phone number transfer can take up to 24 hours to complete, but most ported numbers are fully activated within 8 hours. Check back periodically for an updated status. You will receive an SMS once your number is active on Mint SIM’s network.

You can check the status of your phone number port online, or in the store where your SIM card was activated. You should check on your port 10 minutes after it’s been submitted to make sure your old carrier has accepted it. Port requests can have three pending statuses:

  • Port In Progress – This means that we have submitted your port request to your former carrier, and are waiting for them to either validate the information you submitted or process the request.
  • Resolution Required – In this case, we’ve submitted your account, phone number, and sometimes zip and password to your former carrier in order to authorize the port. A “Resolution Required” status means that one or more of those fields was incorrect and needs to be updated. If this happens, please correct the supplied information and submit your port-in request again.
  • Port-In Denied – Unfortunately this means your porting request has failed. This can happen if your service with your previous carrier is suspended for non-payment, or if a technical error has occurred. If your service was not suspended, please resubmit the request.

If you cannot resolve your number transfer request within 24 hours, or your previous carrier stops working and your Mint service does not activate, please contact customer service at 844-646-8746.

What is Mint’s return policy?

Mint SIM will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned product. Once the SIM card has been activated, there are no refunds. Questions concerning returns or exchanges, please contact us at returns@mintsim.com.

For our phone return policy, please visit http://www.vertexwireless.com/ns-returnpolicy/ for more information.

What’s the Regulatory Recovery fee?

It is common in the wireless industry for subscribers to pay taxes, fees and surcharges in addition to their monthly service costs, with customers of the “Big Four” mobile operators sometimes paying more than 25% on top of their monthly plans. The majority of those extra costs are remitted to government agencies to pay for taxes relating to the provision of telecom services and the cost of mandated programs like Universal Service Fund programs.

In the case of Mint, our Regulatory Recovery Fee will represent a 1-3% cost on top of monthly airtime charges. This fee allows us to recover a portion of the government-mandated taxes, fees and surcharges for which we are responsible, without affecting the quality of service that we provide to you.

What is MTS Tax?

Effective January 1, 2016, California law requires all sellers of prepaid wireless service to collect certain taxes, fees and mandatory surcharges from prepaid consumers at the time of purchase. The taxes, fees and surcharges will be combined into a single Prepaid Mobile Telephony Surcharge or “Prepaid MTS Surcharge.” The Prepaid MTS Surcharge rate will be applied to the purchase price each time you pay for prepaid wireless service on or after January 1, 2016.

The Prepaid MTS Surcharge may include the following taxes, fees and surcharges that will be collected by the seller on behalf of state and local governments:

  • Utility User Tax: A voter-approved tax imposed by some cities and counties to fund local services. Tax rates will vary depending on the locality where the service is purchased;
  • Local 911 Emergency Telephone Service Access Charge: A voter-approved tax imposed by some cities to support local 9-1-1 emergency response systems;
  • California Public Utilities Commission Telecommunications All-End-User Surcharges and User Fee: Mandated charges that support various public programs and Public Utilities Commission activities;
  • California 911 Emergency Telephone Users Surcharge: A mandatory statewide surcharge imposed by the California Office of Emergency Services to support the 9-1-1 emergency response system.

To help you understand how your total charges could increase with the new Prepaid MTS Surcharge, please note the following example. If you were to purchase $20.00 in prepaid wireless service on or after January 1, 2016 in a locality where the Prepaid MTS Surcharge rate is 10%, you will pay $20.00 for service plus a $2.00 surcharge (i.e., $20.00 x 10%) for a total of $22.00. The amount of the Prepaid MTS Surcharge will vary because some cities and counties do not impose a Utility User Tax or a local 911 Charge and cities and counties with Utility User Taxes or local 911 Charges have different rates.

You can find additional information about the Prepaid MTS Surcharge by going to the following website: https://www.boe.ca.gov/industry/prepaid_mts_surcharge.html#mts_rates.

For additional information about this new law, you can contact our customer care at 844-646-8746.

What’s the best kind of phone to use with my Mint service?

To use our network, you will need an unlocked GSM phone that supports one or more of the following frequencies:

  • 1700/2100 MHz (3G / 4G or LTE depending on location)
  • 1900 MHz (2G or 3G / 4G depending on location)
  • 850 MHz (2G)

For the best experience, you should get a phone that supports the 1700/2100 MHz frequency. This will ensure that you get the fastest possible data speeds on our nationwide network.

If your phone supports 1900 MHz, you’ll be able to get 3G/4G data speeds in some parts of the country, but not nationwide.

If you only need voice, text, and our slowest data speed, you may use a device that supports 850MHz but none of the other frequencies listed above.

Most US phones are sold as tri-band or quad-band phones that include one or more of the frequencies above.

When I buy a multi-month plan, do I get all my data at once?

In short, no.

Even though you’re paying for multiple months up front, your data is distributed evenly and reset automatically each month of the plan cycle.

For example: If you buy a 12-Month, 10GB Mint plan, you will get 10GB of 4G LTE data (with unlimited data at lower speeds) at a time, for each of the 12 months.

How do I switch my plan?

For example: If you buy a 12-Month, 10GB Mint plan, you will get 10GB of 4G LTE data (with unlimited data at lower speeds) at a time, for each of the 12 months.

Customers wishing to switch to plans with more data may switch either immediately, or at the beginning of their next 30 day cycle, as long as they are switching to a plan with the same amount of months as their current plan. If you wish to upgrade your plan, please visit my.mintsim.com and use our Manage Plan feature.

Customers wishing to switch to a plan with more or less months will be unable to do so until their full multi-month plan cycle has come to an end.

Where can I find out about my account balance and usage?
  1. In Your Online Account – Visit www.mintsim.com to find usage information conveniently located on the homepage.
  2. With a Text Message – To check your data usage, text the word DATA to 6700.
  3. Over the Phone – To check your balance and usage via phone, call Mint customer care at 844-646-8746.

Please note that all data add-on purchases expire at the end of the 30 day cycle in which they were added.

Can I add any extra data to my plan?

Mint offers data add-ons in two sizes, helping you to create your perfect plan!

4G LTE data add-ons give you the extra data you need to surf the web:

$10.00 1GB 4G LTE
$20.00 3GB 4G LTE

How to Add Extra Data:

  1. In Your Online Account –Go to the UpData section of your online account, and select any of the data add-on options. Additional data will be applied immediately.
  2. Over the Phone – Buy extra data by calling our Customer Care line at 844-646-8746.
  3. With a Text Message – Text UPDATA to 6700. You will be able to use the credit card linked to your account for instant purchase of extra data and call credits.

*Please note that all data add-ons expire at the end of the 30 day cycle in which they were added.

How do I purchase INTL call credit?

To purchase Intl call credit, you must add money to your Mint wallet. You can do this by visiting my.mintsim.com and logging into your Mint online account, or calling Customer Care at 611 from your Mint phone.

To load your wallet online, please follow these steps:

  1. Visit my.mintsim.com and log into your online account
  2. Select the Load Wallet option on the homepage of your online account
  3. Select the amount of money you would like to add at the top of the page
  4. Submit your order

All credit added should be available in real time. To see how much it costs to call the international destination of your choice, please visit www.mintsim.com/international-rates to see our discounted international calling rates.

How do I recharge my account?
  1. In Your Online Account – Just visit the Recharge section of your online account, and you’ll be able to recharge your account using a credit card.
  2. Over the Phone – Simply call our Customer Care line at 611 from your Mint phone.
What happens if I forget to make a payment?

If you do not pay your bill before your expiration date, your account will be suspended. When your account is suspended, you cannot make or receive calls or SMS messages, and you will not be able to use data. Emergency calls to 911 and calls to our 611 customer care line will still work.

After your account is suspended, you will have 30 days to make your payment. Once those 30 days have passed, we cannot guarantee that your number will still be assigned to your account. After 60 days, your number will be hard-deleted from our system and will no longer be retrievable.

How will I know if I’ve got Mint coverage in my area?

Mint has partnered with one of the fastest voice and 4G LTE networks in the country! View our network map to find out if there is coverage in your area.

How do I reset my password?

Forgot your password? No problem!

Here’s how to get a new one:

  1. Visit www.mintsim.com
  2. Click the the Sign-In link in the top right corner of the screen
  3. Click the Don’t Have a Mint Login? link
  4. Enter your phone number, and select Send SMS Password, and wait for your new temporary password to be texted to you
  5. Return to the Sign-In page and login with your temporary password
  6. Once you’ve successfully logged in, you can update your password via the Edit Personal Info screen
How do I set my MMS/Data Configuration Settings?

Under the Data Configurations section of your phone settings, please insert the following information:

Android

Cellular Data
Name – Ultra APN – Wholesale Proxy – (leave blank)
Port – 8080 Username & Password – (leave blank) Server – (leave blank)
MMS
MMSC – http://wholesale.mmsmvno.com/mms/wapenc MMS Proxy – (leave blank) MMS Port – (leave blank)
MNC – 260 Authentication Type – (leave blank) APN Type – default,supl,mms
MCC – 310

iPhone

Cellular Data
APN – alpha Username – (leave blank)
Password – (leave blank)
MMS
APN – wholesale Username – (leave blank)
Password – (leave blank) MMSC – http://wholesale.mmsmvno.com/mms/wapenc
MMS Proxy – (leave blank) MMS Max Message Size – 1048576
MMS UA Prof URL – http://www.apple.com/mms/uaprof.rdf

Plans & Services

What kind of phone plans does Mint offer?

Mint offers the following plans:

2GB 5GB 10GB
1 Month $35 $50 $60
3 Months $80 ($26/mo) $120 ($40/mo) $150 ($50/mo)
6 Months $150 ($25/mo) $200 ($33/mo) $275 ($46/mo)
12 Months $250 ($21/mo) $365 ($31/mo) $500 ($42/mo)
Does my unlimited calling include calls within the US?

Unlimited domestic long distance calling is included in all Mint plans.

Which international countries can I call with my Mint service?

To see a full list of our calling destinations, visit mintsim.com/intl-rates to find rates for the international destination of your choice.

How do I dial an international phone number?

Dial 1 + country code + phone number to call internationally everywhere outside the North American Numbering Plan (NANP).

If you are calling countries within the NANP (Canada, US Territories, and most of the Caribbean), just dial the 10-digit international number as you would for a regular domestic phone call.

No access numbers needed here – Mint allows for International Direct Dialing!

How do I send International Text Messages?

For destinations that use 10-digit dialing (numbers on the North American Numbering Plan), enter the 10-digit phone number of the message recipient as you would when sending a domestic text. For destinations not using 10-digit dialing (the rest of the world outside North America), include 011 or a “+” symbol, the country code, and the phone number of the recipient.

If I’m in an area with poor coverage, what will happen to my data speeds?

Our high-speed data will always attempt 4G LTE speeds, but certain locations or network conditions will render 4G LTE unavailable. In that case, we will use 3G data. Both 4G LTE & 3G data count towards your included high speed data.

After the allotted 4G LTE data is exhausted, data will be initially throttled to 128kbps. Further throttling may occur for heavy data users. For any questions about data speed, please refer to our Terms and Conditions.

How Many Days Are In My Multi-Month Plan Cycle?

Want to know how many days come in our Mint SIM plans? Here’s the breakdown.

  • Any 1 Month Plan: 30 Days
  • Any 3 Month Plan: 90 Days
  • Any 6 Month Plan: 180 Days
  • Any 12 Month Plan: 365 Days
WiFi Talk & Text

What is WiFi Talk & Text?

WiFi Talk & Text is the ability to make or receive voice calls or texts over a WiFi connection when cellular signal strength is weak or does not exist. WiFi Talk & Text leverages your local WiFi to connect to the carrier’s network, instead of connecting directly.

What are the advantages of enabling and using WiFi Talk & Text?

 

As long as you are connected to a local WiFi network, you will be able to use your mobile device to make/receive voice calls and send/receive SMS messages, just as if it were on a normal cellular network. This means that you can use your service even when the wireless signal is limited. Another advantage of having the WiFi feature active on your account is to eliminate INTL roaming charges. If you are roaming internationally with WiFi enabled, you will not be charged for any inbound or outbound calls that use a WiFi connection. The same is true for sending SMS messages.

Which phones are compatible with WiFi Talk & Text?

The following phones are compatible with WiFi Talk & Text:

Manufacturer Device Model
First 8 digits of IMEI
Alcatel One Touch Fierce XL 01445100; 01450400; 01455100
Coolpad Catalyst 86963002
HTC Desire 530 86963002
HTC Desire 626s 35872006; 35267807; 35267907
HTC HTC 10 35488107
HTC One M9 35722806; 35981106
Huawei Nexus 6P 86768602; 86797902; 86798002
Kyocera Hydro Wave 01424900; 01424800
LG G Pad 8.0 35628607
LG G Stylo 35838706; 35656707; 35838806
LG G3 01408800; 01408900
LG G4 35239207; 35910506
LG G5 35672907; 35882907
LG K10 35779507; 35847907
LG K7 35256908; 35489007; 35943607; 35150108; 35586707; 35788507; 359696077
LG Leon 35405407; 35462607; 35956206; 35160807; 35659207; 35956306
LG Nexus 5X 35362607; 35398907
LG Stylo 2 Plus 35826907; 35885807
LG V10 35401707
Microsoft Lumia 640 35859706; 35781306
Motorola Nexus 6 35545506; 35546706; 35546806
Samsung Galaxy Core Prime 35433507; 35502307; 35502407; 35563707; 35681407; 35913506; 35935406
Samsung Galaxy Grand Prime 35711807; 35734107; 35912806; 35525707; 35913006
Samsung Galaxy J7 35721807; 35721707
Samsung Galaxy Note 3 35382306; 35751805; 35891705
Samsung Galaxy Note 4 35221807; 35230507; 35459406; 35609506
Samsung Galaxy Note 5 35255707; 35375607; 35375707; 35403407; 35403507; 35600007
Samsung Galaxy Note Edge 35502406; 35903506
Samsung Galaxy On5 35851107; 35869607; 35172208
Samsung Galaxy S 5 35172407; 35188106; 35330006; 35342406; 35350306; 35350406; 35350506; 35368206; 35368306; 35753606; 35831806
Samsung Galaxy S 6 35774606; 35935806; 35936106; 35936206; 35936306; 35936406; 35946206; 35946406; 35946506; 35232207; 35935906
Samsung Galaxy S 6 Edge 35773006; 35911606; 35914606; 35971506; 35971606; 35971706; 35971806; 35971906; 35972006; 35972106
Samsung Galaxy S 6 Edge+ 35256707; 35375207; 35375307; 35375407
Samsung Galaxy S 7 35591607; 35775207; 35975407; 35975507; 35992507; 35851207; 35625107
Samsung Galaxy S 7 Edge 35616407; 35721907; 35775107; 35852107
ZTE Avid Plus 86862202; 86887502; 86015403

 

Are all SIM cards compatible with WiFi Talk & Text?

No – you will need a compatible SIM before you can add the WiFi Talk & Text feature to your plan. You can check to see if you SIM is compatible in the following ways:

  • Log into your online account online account to see if your SIM is WiFi compatible
  • Call 1-844-MINT-SIM to speak with Customer Care

Can I make INTL calls using WiFi?

Yes, you can! However, please note that if you’re calling a destination that is not unlimited in your current plan, INTL WiFi calling will draw down your INTL calling balance just as it would if you were calling while connected to the cellular network. If you do not have any INTL calling credit available, your wallet balance will be used to pay for the INTL calls.

Can I use WiFi Talk & Text while roaming internationally?

Yes! As long as your device is set up to support WiFi Talk & Text, and you’re connected to a WiFi network, you can make and receive voice calls and send and receive SMS messages while roaming outside the US. There are no INTL roaming fees for WiFi Talk & Text!

How can I make sure my device is set up to support WiFi Talk & Text?

You can set your Android device up for WiFi Talk & Text by doing the following:

  • Go to your phone’s “Wireless and Networks” settings
  • Select the “More” or “More Networks” option
  • Find WiFi Talk & Text, and enable it

You can set your WiFi Talk & Text Preferences by doing the following:

  • Tap “WiFi Talk & Text” (not the “Enable/Disable” button)
  • Tap “Connection Preferences”
  • Choose from:
    • WiFi Preferred – If a WiFi network is available, your phone will use the WiFi network rather than the cellular network
    • Cellular Network Preferred – Your phone will use a WiFi network for calls only if no cellular network is available
    • Never Use Cellular Network – Your phone will only use WiFi networks for calls

How can I activate WiFi Talk & Text?

  • Log into your online account to see if your SIM is WiFi compatible
  • Call 1-844-MINT-SIM to speak with Customer Care

What does WiFi Talk & Text allow me to do?

By enabling WiFi Talk & Text, you will be able to do the following:

  • Make and receive calls over a WiFi connection
  • Send and receive SMS text messages over a WiFi connection
  • Send and receive calls or texts over WiFi while roaming internationally or within the US

Remember: You’ll only be able to do these things if you have enabled WiFi Talk & Text on a capable device, and you have secured a connection to a WiFi network.

Does WiFi Talk & Text use data?

No – as long as you have enabled WiFi Talk & Text on your device and secured a connection to a WiFi network, making or receiving calls and texts through WiFi Talk & Text will not use your data.

How do I know if my WiFi Talk & Text is enabled?

If you are unsure if WiFi Talk & Text is enabled on your device, you can check in the following ways:

  • Log into your online account to see if your SIM is WiFi compatible
  • Call 1-844-MINT-SIM to speak with Customer Care

How do I disable WiFi Talk & Text?

You can disable WiFi Talk & Text in the following ways:

  • Log into your online account to see if your SIM is WiFi compatible
  • Call 1-844-MINT-SIM to speak with Customer Care

Does WiFi voice calling require the person I’m calling to be on a WiFi network?

No – WiFi Talk & Text is not a data call and uses the voice network. You are required to dial a mobile or landline phone number in order to connect your voice call.

How am I billed for WiFi Talk & Text activity while in the US?

Incoming/outgoing voice calls and incoming/outgoing SMS messages are considered part of the Unlimited Talk and Text included on your plan. You will only be billed for WiFi calls if you are calling someone outside the US who isn’t located in one of your plan’s unlimited destinations.

How am I billed for WiFi Talk & Text activity while roaming outside the US?

Incoming/outgoing voice calls and incoming/outgoing SMS messages are considered part of the Unlimited Talk and Text included on your plan. If you are roaming outside the US, and WiFi Talk & Text is used to make a call or send an SMS text, you will not be billed for it.

UpRoam

What is UpRoam?

UpRoam is an add-on that all subscribers can purchase allowing them to talk and text while roaming outside the US. You can add $5, $10, or $20 of roaming credit at a time. If you want more than $20 of roaming credit, you will have to purchase additional add-ons. Roaming rates and destinations can be seen here.

Where can I use UpRoam outside the US?

A full list of roaming rates and destinations can be seen here.

If you need to UpRoam while outside the US, here’s how:

If not connected to WiFi:

You can buy an UpRoam add-on by texting ‘UpRoam’ to 6700.

If connected to WiFi:

You can buy an UpRoam add-on by logging into your online account or texting ‘UpRoam’ to 6700. If you have WiFi Talk & Text enabled on your account, you can call customer care at 1-844-MINT-SIM

How much does it cost to call and text while Roaming?

With an INTL Roaming balance, you will be able to talk and Text while roaming based on the below rates:

Talk – $0.25/min.

Text – $0.05 per outgoing SMS text (Incoming texts are free)

How do I buy UpRoam?

You can purchase UpRoam in $5, $10 and $20 denominations, in the following ways:

  • In your online account: Log into your online online account and purchase more INTL roaming credit
  • By calling Customer Care: Dial 1-844-MINT-SIM to talk to a representative to add UpRoam.

If I run out of roaming credit, will I be able to buy more online or by phone?

Yes, you can do both! If you log into your online account, or call our Care hotline at 1-844-MINT-SIM you will be able to purchase more roaming credit.

If not connected to WiFi:

You can buy an UpRoam add-on by texting ‘UpRoam’ to 6700.

If connected to WiFi:

You can buy an UpRoam add-on by logging into your online account or texting ‘UpRoam’ to 6700. If you have WiFi Talk & Text enabled on your account, you can call customer care at 1-844-MINT-SIM

How do I check my roaming balance?

You can check your roaming balance in the following ways:

  • In your online account: Log into your online account to Check Roaming Balance
  • By text message: text “UPROAM” to 6700, and you will receive a text message with your roaming balance
  • By calling Customer Care: Dial 1-844-MINT-SIM to talk to a representative

When I buy UpRoam, is it applied immediately?

Yes – when you purchase an UpRoam add-on, the funds are immediately applied to your account.

Can I add UpRoam every month?

While we do not offer recurring UpRoam bolt-ons, you can add UpRoam manually every month. You can purchase UpRoam in $5, $10 and $20 denominations in the following ways:

  • In your online account: Log into your online account and purchase more INTL roaming credit
  • By calling Customer Care: Dial 1-844-MINT-SIM to talk to a representative to add UpRoam

Using Your Services

How do I use my Mint wallet?

The Mint Wallet is a place to store credit for your Mint service, and it can be used in 2 different ways:

  • Monthly Recharge – If you haven’t recharged your service but have a balance in your Mint wallet, we will use it to recharge your monthly plan.
  • International Calling – You can load your wallet with credit and use the balance to make an international call.

To add credit to your Mint Wallet:

Dial 611 or log into your account at my.mintsim.com to load your wallet using a credit or debit card.

Your Mint Wallet balance does not expire. The minimum amount you may add is $5, and the maximum is $100.

How do I use Self-Care Interactive Text Messages?

Use our interactive SMS Care Tool to get information about your account, find a store near you, and recharge your account using our scratch-off Airtime Recharge Cards. To use Self-Care Interactive Text Messages, text any of the command words below to the number 6700 from your Mint phone.

BALANCE Get your Mint wallet balance, data balance, your current plan, and the expiration date of your current billing period.
DATA See your 4G LTE usage and remaining balance.
HELP See a short description of each SMS command and how to use them.
MENU Get a full list of all available SMS commands.
UPDATA This command allows you to buy more 4G LTE data for your account. Once you send the UPDATA text message to us, we will reply with a list of available data options to choose from. Select a data option, then respond to the confirmation message with a YES. Our system will process your request and send you an SMS message once the additional data has been added to your account.

Troubleshooting

General Problem Solving Tips

Turn Your Phone Off and On

The most common solution for problems with data connection, text messages, and domestic and international calling is simply restarting your phone. By turning your phone off and on again, you can resolve most minor issues with your phone’s functionality.

Removing and Reinserting SIM Cards

By removing and reinserting your Mint SIM Card, you are re-registering your phone in the mobile network. This is another common way to solve many problems related to data connection, text messages, and domestic and international calling.

Testing With Other Phones

If the above exercises don’t solve your problem, try removing your Mint SIM Card and testing it in another phone. If your problem is resolved when your SIM Card is inserted into another phone, the problem is with the phone that you’re using. If not, there is likely a problem with the SIM Card, in which case you should call 611 from your device to speak with our Customer Care.

Trouble Calling Internationally

Check your Account Balance

A common cause of problems with international calling is a lack of account funds. Here are 3 easy ways to check your account balance:

  1. Log Into Your Online Account: Logging in online is the easiest way to get information related to your account, and you can access it at any time.
  2. Text BALANCE to 6700: You will receive a text message with all account balance information.
  3. Call Customer Care: Dial 611 from your Mint phone to ask a Customer Care representative about your account balance.

Check the Country Code and Intl Number You’re Dialing

Another common cause of problems with international calling is an incorrect country code. Please make sure that you are dialing 00_ or + before the international number that you intend to call.

What is an IMEI, and how do I check it?

The IMEI is the serial number that uniquely identifies your mobile phone. In the event that your phone is lost or stolen, reporting the IMEI will completely block service to the phone. To access your phone’s IMEI for your own personal records, please dial *#06# on your phone’s keypad. The IMEI will be displayed on the screen.

How do I Insert a SIM Card?

Before beginning, please make sure that you are using the correct-sized SIM Card for your iPhone or Android.

To Insert a SIM Card Into an iPhone:

Stick a pin into the slot on the side of your iPhone. This should cause the SIM Card tray to pop out. Your SIM Card should be placed here, and re-inserted back into the phone.

To Insert a SIM Card Into an Android:

Remove the back plate from your Android phone, and locate the SIM Card tray. Slide the SIM Card into the tray, and securely reattach your phone’s back plate.

For All Other Questions

Call our Care Center at 844-MINT-SIM or Email Us support@mintsim.com We will respond in 48 hours.

View our instructional videos