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Getting Started

How do I activate my Mint SIM service?

The easiest way to activate your service is to visit my.mintsim.com/activation and enter the 11-digit activation number conveniently located on the back of your SIM card. The online process will guide you through the rest of the steps. Keep your 11-digit activation code available until your service has been fully activated.

How do I know if I have coverage in my area?

Check our coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.

How do I insert a SIM Card?

Depends on your device’s make and model. Check your phone’s instructions for the location of the SIM card. If you need help inserting the SIM, the Mint Fox will talk you through it step-by-step in this instructional video.

Mint SIM is a 3-in-1 SIM card that includes standard, micro, and nano sizes to fit your phone.

What is prepaid wireless?

Prepaid wireless service means that you pay for your bill at the beginning of your service instead of getting hit up for money at the end of each month. So the only bill you have to worry about is Bill Shakespeare, and he’s been dead for a pretty long time.

What is Mint SIM?

Mint SIM is a super-handsome prepaid wireless service that saves you money with the lowest monthly talk, text, and data plans of any nationwide carrier. We let you buy prepaid phone service in bulk for bulk savings—the more you buy the more save. You choose the amount of 4G LTE data (2, 5, or 10GB) you need each month, and how many months you want to purchase (3, 6 or 12 months).

Why are your prices so low? What’s the catch?

There is no catch. It’s bulk, baby! We pass the savings on to you!

Do you have stores?

No, we are digital only—no expensive real estate to maintain or rent to pay. That’s one big reason we can keep our costs down and pass the savings on to you!

How do I know if Mint SIM’s service will work for me?

There are a few easy ways to check if Mint SIM is the perfect fit for you:

  1. Check the coverage map to verify service in your area. Please be aware that outside factors like terrain, building structures, weather, and other conditions may also interfere with the actual service available.
  2. If you are bringing your own phone, make sure your device is compatible with Mint SIM
  3. You want to pay for the data you use and save money on your current monthly phone plan
  4. You want a plan with an adorable fox mascot
How do I know how much data I need each month?

You can see how much you’re using right now! Log into your account on your current carrier’s website and look for the section on how much data you use each month.

You can also go into your phone’s settings (Settings > Cellular Data for iPhone, Android Settings Menu > Data Usage > Select Dates for Android). Do a little hunting around and see what you use.

Can I bring my own device?

Does a fox sleep in the woods? With our Bring Your Own Phone (BYOP) program, you can easily get Mint SIM service on your current device. Just switch out the SIM card and presto!

Compatible BYOP devices include:

  • Most unlocked, GSM-network phones
  • Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, Straight Talk and MetroPCS phones
  • Most phones with a SIM card

If you are still unsure if your phone will work with the Mint SIM service, visit www.willmyphonework.net. Once there, enter your phone’s brand and model, U.S. for country and, under “Carrier,” choose our partner company, Ultra Mobile.

Can I get a new phone number with Mint SIM?

Yes, you can request a new number during the SIM card activation process. You will need to enter your zip code and choose the option, “Get a new number.” A new number will auto generate based on the zip code and availability in your particular area code.

Any resemblance your new number bears to the geographical coordinates of the Lost City of Atlantis is purely coincidental.

Should I cancel my existing service before I transfer (port) my phone number?

No! Your service must be active with your original carrier in order for them to release your number. Otherwise you could create a rupture in the space-time continuum and everyone will suddenly be walking around in platform shoes and polyester jumpsuits.

I’ve ordered, when will my SIM be delivered?

We offer different shipping options depending on how urgently you need your new phone service. Any orders placed after 2pm CT will be processed and shipped the following business day.

Once your order has been shipped we will send you a tracking number, which you can monitor obsessively at www.usps/com.

Unfortunately, we do not process and ship orders on Saturday, Sunday or public holidays. Even foxes need a rest sometimes. Sheesh!

How do I transfer (port) my phone number to Mint SIM?

To transfer—or port—your phone number during activation, you’ll need to authorize the release of your number to Mint SIM. To do this, you will need:

  • Your account number from your former carrier. Your account number can be found on your billing statement, or acquired by contacting your provider’s customer service department.
  • The corresponding password, pass code or PIN code number.
  • The zip code associated with the account.

Please remember that your phone number transfer can take up to 48 hours to complete. If you have any questions regarding your port, email support@mintsim.com. Once the number has been successfully transferred, we will we send you an SMS and confirmation email.

How do I keep track of my monthly usage?

You can do it with a stopwatch and a calculator, but the last guy who tried that went kind of nuts. The easiest way to keep track of your monthly usage of data, minutes, and messaging is by logging in to your account at my.mintsim.com.

You can also text one of the below commands to 6700:

  • BALANCE – Receive your Mint Wallet balance
  • DATA – Check your current month’s 4G LTE usage
What if my payment fails or I forget to renew?

If your auto renewal payment fails, we’ll let you know via SMS, email, and hired goon (just kidding on that last one). But you won’t be able to use your service until you make a payment by logging into your account at my.mintsim.com.

I forgot my password.

If you ever forget your password, just click ‘Send Password’ at login. We will send you a password via SMS. Enter this to access your account. This will be your new password and can be changed at anytime in your account settings.

How do I sign up for auto renewal?

At checkout and/or activation, you are automatically set up for auto renewal with the credit or debit card you purchased the plan with. How easy is that? You can view, change, or cancel at anytime by logging into your account at my.mintsim.com. You can also cancel by unchecking the opt in box at checkout or activation.

When will my plan auto renew?

Patience, grasshopper! Your plan will renew at the end of your current plan. We’ll send you a reminder email before your current plan expires. You can use that heads up to review your plan and make any changes to data or duration, or update your payment details so there are no issues when your renewal is processed.

How do I cancel auto renewal payments?

You can cancel your auto renewal payments at any time by logging into your account at my.mintsim.com. Any changes or cancellations must be made 24 hours before your next plan renewal date.

How do I know when my data resets?

Your 4G LTE data resets every 30 days on the 3- and 6-month plans.

For 12-month plans, it alternates every 30th and 31st day (months 1,3,5,7,9,11 – 30th day, months 2,4,6,8,10,12 – 31st day).

That’s a lot to keep straight, so we’ll just send you an SMS whenever your monthly data has reset.

How do I set up my Mint SIM account?

You can set up your account as part of the activation process. When you login at my.mintsim.com, you’ll be able to manage your plan, check your balance, purchase data add-ons, and so much more. You will need to activate your SIM to be able to access your account, though.

How do I get my Mint SIM account number?

If you need your Mint SIM account number, please contact our support team at support@mintsim.com.

Plans & Services

What is Mint SIM’s return policy?

Our 3-month introductory plans feature a 7-Day Money Back Guarantee for all purchases made directly from Mint SIM. Cancel your service for any reason within 7-days of activation and we will refund you the full purchase price and any associated taxes and fees. Shipping is not refundable.

Mint SIM will honor returns for unused SIM cards within 10 days of purchase. It must be returned in its original unopened packaging and the SIM card must not be activated (condition counts—we aren’t called Mint for nothing). The 6- and 12-month SIM purchases are not eligible for refunds after activation and must be returned within 10 days as described above for a refund to be processed.

For our phone return policy, please contact returns@mintsim.com.

Is the 4G LTE data per month or across all the months in my plan?

Per month, baby! So stream away—it comes back.  For example, if you buy a 12-Month, 10GB Mint plan, you will get 10GB of 4G LTE data (with unlimited data at lower speeds) each month, for the 12 months.

Any unused data does not roll over, though. It resets at the end of your data cycle.

What is the return process?

If you decide that your 3-month Mint SIM plan is not right for you within 7 days of activation, the return process is easy. Simply complete the Request Refund form. You will receive a confirmation email once your refund has been successfully processed. You are not required to physically return the SIM kit. Refunds are processed within 15 business days.

What are the fees and taxes associated with my Mint SIM plan?

At Mint SIM, we don’t hide our fees in our plans—we break them out so you know exactly what you are paying.

  • Subtotal: Cost of the plan chosen.
  • Regulatory Recover Fee: 1-3% of the cost of the monthly airtime charge (this covers government-mandated taxes, fees and surcharges. Lousy government).
  • Shipping & Handling: Depends on shipping option chosen at checkout.
  • California MTS Tax: Effective January 1, 2016, California law requires all sellers of prepaid wireless service to collect certain taxes, fees and mandatory surcharges from prepaid consumers at the time of purchase.
  • Sales Tax: Depends on your state.
How much data do I get in my plan?

Short answer: So much data.

Long answer: All Mint SIM plans include unlimited data, and you get to choose how much 4G LTE data you need each month—2GB, 5GB or 10GB.

I’ve finished my 4G LTE data before the end of my cycle, can I buy more?

Hungry for data? Why wait? You can purchase more data via two ways:

  1. Message UPDATE to 6700 and follow the instructions. You will need to have money in your Mint SIM wallet to make this purchase.
  2. Add more 4G LTE data by logging into your account at my.mintsim.com
I need more 4G LTE data each month, can I change my plan?

Yes! You you can upgrade your 4G LTE data size mid-cycle by paying the difference between your current plan and the upgraded plan. You are also able to set the change to occur when your current plan ends. You cannot switch down data, though.

When can I change the length of my plan?

Change can be hard. For instance, you can’t change the duration of your current plan once it has started. You can, however, set up a new duration to automatically renew at the end of your current plan by logging into your account at my.mintsim.com.

I purchased a 3-month plan at an introductory price. What will the cost of my plan be when I renew?

We’ve given new customers our best value pricing – our 12 month price – on our 3 month plans. After you’ve tried our service and know what data plan is right for you, then you can choose your plan length based on how clever you want to get.

Mint Tip: You can lock in our introductory 3-month pricing by renewing for 12 months.

Log into your account at my.mintsim.com anytime to view our available plans and pricing.

 

Using Your Services

How do I access my voicemail?

To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 844-646-8746. To reset your voicemail password, type #PWD# on your keypad and hit “Send.” To record a greeting that doesn’t make you want to cringe, you’re on your own.

How do I purchase international call credit?

To purchase international call credit, you’ll first need to add money to your Mint SIM wallet. You can do this by logging into your account at my.mintsim.com or by calling Customer Care at 611 from your Mint phone.

Follow these steps to load your wallet online:

  1. Log into your account at my.mintsim.com
  2. Select the Load Wallet option on the homepage of your online account
  3. Select the amount of money you would like to add
  4. Submit your order – all credit added should be available in real time

Find more details about our international roaming feature, and check out our discounted call rates to see how much it costs to call the international destination of your choice.

How do I recharge my account?

In Your Online Account – Just visit the Recharge section of your online account, and you’ll be able to recharge your account using a credit card.

Over the Phone – Simply call our Customer Care line at 611 from your Mint phone.

How do I set up my phone for internet access and picture messaging (MMS)?

If you are struggling to send a picture message or access the internet on your phone, you’ll need to update your settings. There’s two ways to do this:

1. Text ‘SETUP’ to 6700
If you have a compatible Android device, you’ll receive a notification to automatically install your settings. If you are on an iPhone or a non-compatible Android device, you’ll receive a message with manual instructions. Simply follow the steps.
2. Update manually
Sometimes the good-old-fashioned way is best. Check out our step-by-step instructions on how to set up your data for Android and iPhone devices.

Is WiFi talk & text available on my device?

WiFi talk and text is available on most Android devices. This feature allows you to connect to your closest WiFi hotspot to make and receive calls and messages. Check out our list of compatible Android devices to see if you’ve made the cut.

Unfortunately, WiFi talk and text is not available on iOS devices.

 

What is my Mint SIM wallet?

Unlike the standard canvas-and-velcro variety, the Mint SIM wallet is a place to digitally store credit for your Mint SIM service, and it can be used a couple different ways:

Purchase Extra 4G LTE
If you run out of data before your data reset date, you can purchase more 4G LTE data using credit in your Mint SIM Wallet.

International Calling
Use your Mint SIM wallet to make international calls at low per-minute rates.

You can add money to your Mint SIM wallet by logging into your account at my.mintsim.com and selecting Load Wallet. Here, you can add $5, $10 or $20 to your wallet. This balance does not expire.

How do I get a replacement SIM?

There may be times when you need a replacement SIM card. To request one, log into your account at my.mintsim.com and select Order Replacement SIM.

A new SIM will be sent to you in 3-5 business days depending on location.

Troubleshooting

My service is not working, how can I resolve?

True story: the most common fix for issues with data connection, text messages, and domestic and international calling is simply turning your phone off and then back on.

If that doesn’t work, remove and re-insert your Mint SIM card. By doing this, you re-register your phone on the mobile network. This is another common way to solve many problems related to data connection, text messages, and calling.

If you continue to experience issues, contact our support team at support@mintsim.com.

I’m having trouble calling internationally.

A common cause of problems with international calling is a lack of account funds. Here are 3 easy ways to check your account balance:

  1. Log into Your Online Account: This is the easiest way to get information related to your account, and you can access it at any time.
  2. Text BALANCE to 6700: You will receive a text message with all account balance information.
  3. Call Customer Care: Dial 611 from your Mint phone to ask a Customer Care representative about your account balance.

If you find that you have international calling credit, another common cause of problems is an incorrect country code. Make sure that you are dialing 00 or + before the international number that you intend to call.

STILL HAVE QUESTIONS?

Email our team at support@mintsim.com or call us on 844-MINT-SIM (844-646-8746).
We’re here to help Mon-Fri 6am-6pm PT and Sat 8am-5pm PT.

View our instructional videos